Terms of Service

By accessing or using Pizza Lab Fsd (the website, mobile experience, or in-store services), you agree to be bound by these Terms of Service and our Privacy Policy.

If you don't agree with any part of these Terms, please do not use our services.

You must be at least 13 years old to create an account or place an order. If you're under 18, you confirm that a parent or guardian has approved your use of our service.

All orders placed through our website, phone, or in-store systems are subject to acceptance and product availability.

• Menu items, prices, and images shown on the website are for reference. Actual products may vary slightly.

• Prices are in Pakistani Rupees (Rs.) and include applicable taxes unless stated otherwise.

• Minimum order amount for delivery is Rs. 1000.

• We reserve the right to refuse or cancel any order at our discretion (e.g. suspected fraud, unreasonable requests, or item shortage). In such cases, any payment already made will be fully refunded.

• Once an order is confirmed via phone or WhatsApp, it enters our kitchen and generally cannot be modified.

We deliver across Faisalabad. Free delivery is available within 2 KM of our outlet at Sizing Stop Near National Textile University, Yousafabad, Faisalabad, 37610.

• Orders beyond the free delivery zone are subject to an additional delivery charge, calculated at checkout.

• Estimated delivery time is typically 30–60 minutes depending on your location, order size, and traffic conditions.

• Delivery times are estimates only and are not guaranteed. Weather, traffic, or high-order volumes may cause delays.

• Please ensure the delivery address, phone number, and any landmarks are accurate. We are not responsible for delays caused by incorrect information.

• You (or someone at your address) must be available to receive the order. If our rider cannot reach you after reasonable attempts, the order may be cancelled without refund.

We currently accept the following payment methods:

• Cash on Delivery (COD) — pay in cash when your order arrives.

• Card / Online Payment — where available at checkout.

• In-store payments for dine-in and takeaway orders.

For COD orders, please keep exact change ready whenever possible. Riders may not carry large change for high-value bills.

All prices are inclusive of applicable taxes.

You may cancel an order free of charge before it has been confirmed and sent to the kitchen. Once preparation begins, cancellation is generally not possible.

Refunds are issued in the following situations:

• The order was cancelled by us due to unavailability.

• The food delivered was incorrect, missing items, or of unacceptable quality (reported within 30 minutes of delivery with photos).

• Duplicate charges or technical payment errors.

Refunds for online payments are processed to the original payment method within 5–7 business days.

COD orders that qualify for compensation are typically credited as PL Points or a replacement item.

Customers with an account automatically earn PL Points on completed orders, based on our current earning rate.

• Points can be redeemed against future orders subject to a minimum redemption threshold.

• A maximum redemption percentage may apply per order (shown at checkout).

• Points have no cash value and cannot be transferred, sold, or exchanged for cash.

• We reserve the right to expire, adjust, or void points in cases of fraud, abuse, or account closure.

Birthday Rewards:

• Customers who add their date of birth receive a special one-time birthday discount, redeemable once per year within the eligibility window.

• Birthday rewards require a minimum order and cannot be combined with certain other promotions.

If you create an account, you are responsible for:

• Keeping your password and verification codes confidential.

• All activity that occurs under your account.

• Providing accurate and up-to-date information (phone number, address, name).

We reserve the right to suspend or terminate any account that:

• Provides false information.

• Repeatedly cancels COD orders without valid reason.

• Abuses promotions, deals, coupons, or the loyalty system.

• Behaves abusively toward our staff or riders.

When using our services, you agree NOT to:

• Place fake, spam, or repeated hoax orders.

• Attempt to access, hack, or disrupt our website, database, or internal systems.

• Reverse engineer, scrape, or copy our menu, images, or content without written permission.

• Use our platform for any illegal purpose or in violation of Pakistani law.

• Impersonate any other person or entity.

Pizza Lab Fsd is provided on an "as is" basis. To the maximum extent permitted by law:

• We are not liable for indirect, incidental, or consequential damages arising from your use of our services.

• Our total liability for any claim relating to an order shall not exceed the amount you paid for that specific order.

• We are not responsible for allergic reactions caused by ingredients unless you clearly notified us of your allergy in the order notes and we failed to inform you of a conflict.

If you have severe food allergies, please call us at 03098800038 before ordering.

These Terms are governed by the laws of the Islamic Republic of Pakistan. Any disputes shall be subject to the exclusive jurisdiction of the courts of Faisalabad, Punjab.

We may revise these Terms from time to time to reflect changes in our services, policies, or applicable law. The "Last Updated" date at the top of this page will always be current.

Your continued use of our website or services after changes are posted constitutes acceptance of the updated Terms.